At gdotsmart.com, we strive to ensure your complete satisfaction with every grocery order. If you’re not happy with a product, we’ll make it right. Please review our policy below for returns, refunds, and replacements.
1. Eligibility for Returns & Refunds
✅ You may request a return/refund if:
- The product is damaged, spoiled, or defective upon delivery.
- The wrong item was delivered.
- The product doesn’t match its description (e.g., expired, incorrect size/variety).
❌ Non-Returnable Items:
- Perishable groceries (unless spoiled upon arrival).
- Items damaged due to customer mishandling.
- Final sale or clearance items (if applicable).
2. How to Request a Return
To initiate a return or refund:
- Contact us within 24 hours of delivery at customer service email/phone
- Provide:
- Order number
- Product name & issue
- Photos (if applicable, e.g., damaged goods)
- We’ll review and respond within 1–2 business days.
3. Refund & Replacement Options
🔹 Refund: Processed to your original payment method within 5–7 business days.
🔹 Replacement: If available, we’ll ship a replacement at no extra cost.
🔹 Store Credit: Offered in some cases (e.g., if refund isn’t possible).
Note: Shipping fees are non-refundable unless the error was ours.
4. Damaged/Missing Items?
If your order arrives with:
- Broken containers (e.g., leaking milk, crushed boxes).
- Missing items (vs. what was ordered).
→ Report it immediately via email or phone. We’ll resolve it ASAP!
5. Quality Guarantee on Perishables
We source fresh groceries, but if any item (meat, dairy, produce) is spoiled upon arrival:
- Do not consume it.
- Take a photo and email us within 12 hours of delivery.
- We’ll refund or replace it.
6. Order Cancellations
- Before shipping: Cancel anytime for a full refund.
- After shipping: Refund issued once the return is received.
7. Non-Returnable Situations
- Change of mind (unless required by state law).
- Items stored improperly after delivery (e.g., unrefrigerated).